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DX Core support

Below is how to identify the type of DX Core support request you have and where to address it.

Cloud support

Below is how to identify the type of Cloud support request you have and where to address it.

Deprecation policy

Technology evolves quickly. We want to take advantage of modern tools and practices in developing software at Magnolia. Deprecating old software is necessary to make room for innovation. Read about our deprecation policy. Note that you will be accessing a different space.

End-of-life policy

From version 6, Magnolia classifies major releases into Long-Term Support (LTS) and Feature releases. LTS releases are maintained for at least two years after their release, and Feature releases are maintained until the following LTS or Feature release is available. Read more about our end-of-life policy. Note that you will be accessing a different space.

Security policy

See our security policy for detailed information. Note that you will be accessing a different space.

Creating support tickets

Before creating tickets

Step-by-step guide

Read and follow the instructions in Support: Reporting via Jira.

To know what operating systems, Java versions, application servers, browsers and databases are supported, see Certified stack. For more detailed information on support, go to Support. Note that you will be accessing different spaces.

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