DX Core support
Below is how to identify the type of DX Core support request you have and where to address it.
The latest version of the Magnolia Support documentation can be found at https://docs.magnolia-cms.com/product-docs/6.2/Support.html.
Cloud support
Below is how to identify the type of Cloud support request you have and where to address it.
The latest version of the Magnolia Support documentation can be found at https://docs.magnolia-cms.com/product-docs/6.2/Support.html.
Deprecation policy
Technology evolves quickly. We want to take advantage of modern tools and practices in developing software at Magnolia. Deprecating old software is necessary to make room for innovation. Read about our deprecation policy.
End-of-life policy
From version 6, Magnolia classifies major releases into Long-Term Support (LTS) and Feature releases. LTS releases are maintained for at least two years after their release, and Feature releases are maintained until the following LTS or Feature release is available. Read more about our end-of-life policy.
Security policy
See our security policy for detailed information.
Creating support tickets
Before creating tickets
- Be aware of the SLA definitions and account limitations per SLA.
- Take time to go through Magnolia Support.
- Jira support tickets should ideally be created by the customer's or partner's registered user(s).
Step-by-step guide
Read and follow the instructions in Support: Reporting via Jira.
To know what operating systems, Java versions, application servers, browsers and databases are supported, see Certified stack. For more detailed information on support, go to Support.
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