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Draft for 5.3

SILVERPOP-1 - Getting issue details... STATUS

  • started as email marketing company
  • evolved to marketing database
  • stores what customers do on the web
  • good salesforce integration
    • gather new contacts
    • put leads in channels
  • can still send newsletter
  • but can timely deliver message to multiple channels
  • integration with omniture
  • gather behaviour data in near real time
    • most distinct feature
  • complex suite of APIs
    • reporting data
    • trigger messages
    • REST API
      • to feed data from other systems in real time
  • integration w/ cms
    • EPI server cms
      • going directly to the backend database
    • do some real time personalisation based on marketing data
    • IBM interact
      • too heavy
      • not integrated w/ silverpop
  • competitors
    • ermarsys?
    • oracle
    • adobe
    • salesforce exact target
  • epi-pop integration
    • forms shown in cms, but fields are from pop and submit results to pop too (tick)
      • can also create fields directly from CMS (error)
      • EXTERNAL FORMS
    • login for customers (tick)
      • LIKE WE DID FOR SUGAR
    • etracking (track pages for logged in users) (tick) (question) validate
      • LIKE WE DID FOR SUGAR
    • personalize pages based on user info in pop (tick)
      • LIKE WE DID FOR SUGAR
    • publish pages to silverpoop as mailing templates (tick)
      • LIKE NEWSLETTER
  • what do we need
    • access to demo/test instance
    • documentation for APIs
    • perhaps list of rest calls utilised by EPI integration
  • integration w/ sugar
    • bi-direct sync of accounts, leads and contacts
    • lead alerts
  • universal behaviours
    • used for real time bidirectional communication w/ other systems
  • recomendation
    • build forms in magnolia and submit them to pop (error)
    • they have web-xml API (puke)
    • async batch upload support over FTP
    • use webxml
    • purchase info is in “relational tables"
    • can trigger e-mailing via api too
  • use cases:
    • forms
    • personalization - traits from silver pop in magnolia
    • self registration & author login
    • push of pages as e-mail templates (optional)
    • push into mobile (optional)